Frequently Asked Questions

I've compiled a list of questions that are commonly asked or thought of by customers. If you have any concerns, feel free to run through them all or reach out to me via the Contact Page for a more specific inquiry.

About Yuri

I'm a photographer from the Nature Island of the Caribbean, Dominica. Read my story here.

'Yuri' is a unique name in this part of the world but is quite common in Russia. It is the Slavic form of the masculine given name George.

I am location in Roseau, the capital of Dominica.

Products

Unless otherwise stated, all photographs are printed as high quality canvas art pieces. (Signed, limited edition fine art prints will be available soon!)

Sure you can! I would be happy to discuss other options such as professional photo paper, metal, acrylic and more. Send me an email.

Canvas prints offer the best of all worlds - reasonably priced, high quality color, durable and relatively lightweight. 

The company who manufactures these canvas prints have been in business for decades. Their work is second to none and they produce each print carefully using industry leading equipment. Your art will look beautiful! Check out the reviews.

You have the option of getting your canvas print with or without a wooden floating frame. Either option is ready-to-hang right out of the box.

Smaller Sizes - Clear poly bag, thin corrugated cardboard to protect corners and boxed. Larger Sizes - Clear poly bag, Styrofoam protected corners and boxed.

The sizes listed are for the canvases themselves.

The frames add approximately 3/4" on all sides (3/8" for gap between the canvas and the frame, and 3/8" for the outward facing frame edge). For example, a 20"x30" canvas print will be approximately 21 1/2" x 31 1/2" including the frame. The depth of the frame is 1 3/4" total.

My fine art photographs are different from ordinary photographs, and their pricing reflects this difference. Each image is carefully selected and digitally adjusted, then printed by calibrated equipment onto a museum-quality metal, canvas or paper. The bold colors will brighten your room for a several decades without fading.

Orders

I accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.

Yes, yuriajones.com is safe and secure. I use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to inquire via the Contact page.

Yes I do! Send me the details via my Contact page.

Immediately after you have placed your order via this website, you will receive an order confirmation email containing your order number, order details, final order total, billing and shipping information.

Print orders require a production timeline of between 3-7 business days. Your order will be shipped soon after production.

I do not include a price nor an invoice within any of my shipments.

Sure you can. If you'd like to cancel your order, simply send me an email at [email protected] The earlier this is done, the better.

If the order is cancelled prior to production, I will provide a full refund. Once the order has been printed I cannot provide a refund, but I will provide full in-store credit. 

Shipping policy

I ship internationally! I have sent both canvas prints and photography books all over the world.

It depends. Canvas prints are shipped from the Longmont, CO, in the United States. However, photography books are shipped from Dominica.

I offer Free Shipping on canvas prints going to mainland US. International shipping done on a flat rate basis and is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

Photography books shipped from Dominica are shipped via registered mail.

Prints from the US are shipped via major carriers such as USPS or UPS.

Canvas Prints

Mainland US: 7-10 business days | International: 10-20 business days

Photography Books

Caribbean: Up to 10 business days | Mainland US: 10-15 business days | International 10-20 business days

Yes, it's possible. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. I do not pre-pay or cover any import fees.

Yes. When your item has been shipped, you'll received a confirmation email with a tracking number and in the case of prints, that email will contain a tracking link as well. 

Please allow 24 hours for the link to activate. International customers, once your packages leaves the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, please email me.

Returns and exchanges

I want you to be 100% satisfied with your purchase. Items in new condition can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable.

If I made a mistake or the item arrived defective, please contact me and I’ll make things right.

To return or exchange an item please follow the steps below:

1. Include a copy of the confirmation email from your order and note the information for the item desired.

Mail your return to:

Yuri A Jones
3298 NE 11TH Ave
Oakland Park, FL 33334-2710
United States

2. Once your return is received, your new item will be shipped out at no additional cost or your refund will be issued.

If this ever happens to your print, please take a quick photo and send it to me via email at [email protected] I will then begin the process to have your print replaced free of charge.

Miscellaneous

I do license my images for print, but this is done on a very limited basis. Please contact me with further details.

I have no done so in the past, but would be willing to discuss your request. Please contact me here.

Thank you! This website runs on the Shopify platform, using the Impulse theme from Archetype Themes.

Yes, on occasion, I donate prints for charities. If you would like to be considered for a donation please send me an email and I'll be happy to look at your request. 

Sure, you can ask me anything via my Contact Page.