I've compiled a list of questions that are commonly asked or thought of by customers. If you have any concerns, feel free to run through them all or reach out to me via the Contact Page for a more specific inquiry.
Unless otherwise stated, my prints are available as canvas and art prints. Canvas Wraps are printed on cotton museum-grade paper and looks like traditional canvas paintings. Art Prints are printed on premium lustre paper.
Canvas wraps an Art prints offer the best of all worlds - reasonably priced, high quality color, durable and relatively lightweight.
Both Canvas Wraps and Art Prints have framed options! A 'floating frame' adds a touch of class to any canvas wrap and makes them perfect for office spaces or boardrooms.
For Canvas Wraps, the frames add approximately 3/4" on all sides (3/8" for the gap between the canvas and the frame, and 3/8" for the outward-facing frame edge).
While it can be fun to search for a frame to match your existing décor, choose a framed art print if you value convenience and a professional finish.
For Art Prints, the frames add approximately 3.25" on all sides (2" for the white mat, and 1.25" for the outward-facing frame edge).
Canvas Wraps: Smaller Sizes - Clear poly bag, thin corrugated cardboard to protect corners and boxed. Larger Sizes - Clear poly bag, Styrofoam protected corners and boxed.
Unframed Art Prints: Ships rolled in a tube.
Framed Art Prints: Smaller Sizes - Clear poly bag, bubble wrapped, thin corrugated cardboard to protect corners and boxed. Larger Sizes - Clear poly bag, bubble wrapped, styrofoam protected corners and boxed.
My fine art photographs prints are different from ordinary photographs, and their pricing reflects this difference. Each image is carefully selected and digitally adjusted, then printed by calibrated equipment onto a museum-quality canvas or paper. The bold colors will brighten your room for a several decades without fading.
I accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.
This website uses the world's best eCommerce platform along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. Shopping here is just as safe as shopping on websites such as Amazon or Old Navy.
Immediately after you have placed your order, you will receive an order confirmation email containing your order number, order details, final order total, and billing information.
Print orders require a production timeline of between 3-7 business days. Your order will be shipped soon after production.
I do not include a price nor an invoice within any of my shipments. However, unless you're absolutely sure about what print your loved one wants, it might be an even better idea to get him/her a Gift Card!
Sure you can. If you'd like to cancel your order, simply send me an email at firstname.lastname@example.org. The earlier this is done, the better.
If the order is cancelled prior to production, I will provide a full refund. Once the order has been printed I cannot provide a refund, but I will provide full in-store credit.
I ship internationally! I have sent both prints and photography books all over the world.
I offer Free Shipping on prints going to mainland US and Canada. International shipping done on a flat rate basis and is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.
Canvas and Art Prints
- North America ─ 3 to 7 business days
- Europe ─ 5 to 14 business days
- Dominica and St. Kitts (via WeForward) ─ 10 to 15 business days
- Rest of the world ─ 15 to 25 business days
- Caribbean: Up to 20 business days
- Mainland US: 7-15 business days
- International 10-20 business days
Please note, these are estimated shipping times. Before being shipped the prints must be produced, and production time varies from 3 to 7 days.
Yes, it's possible. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. I do not pre-pay or cover any import fees.
Yes. When your item has been shipped, you'll received a confirmation email with a tracking number and in the case of prints, that email will contain a tracking link as well.
Please allow 24 hours for the link to activate. International customers, once your packages leave the US, the tracking links may not update but your package is still on its way. If you have any questions about your order, please email me.
Returns and Exchanges
I want you to be 100% satisfied with your purchase. Items in new condition can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable.
If I made a mistake or the item arrived defective, please contact me and I’ll make things right.
To return or exchange an item please follow the steps below:
1. Include a copy of the confirmation email from your order and note the information for the item desired.
Mail your return to:
Yuri A Jones
3298 NE 11TH Ave
Oakland Park, FL 33334-2710
2. Once your return is received, your new item will be shipped out at no additional cost or your refund will be issued.
If this ever happens to your print, please take a quick photo and send it to me via email at email@example.com. I will then begin the process to have your print replaced free of charge.
Yes, provided there is still a balance remaining on the card.
This gift card is a digital product which is sent to your email with a unique code. If you are buying a gift card for someone else, then you need to forward the gift card email to the recipient.
I chose this approach to offer the most convenience and to be environmentally conscious. Using the standard plastic gift cards meant shipping would be required, which means added wait time (and cost) for you. Further, plastic is bad for our environment, so a one-use plastic gift card is not an environmentally conscious option.
However... if you absolutely need a physical option, please reach out to me via the Contact page. We can make it happen.
Yes. A customer can redeem another gift card during checkout.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Yes, gift cards are treated as a regular form of payment.
No, you can't reload a gift card.
Customers can click "Resend gift cards" from their order confirmation email.
Use this text to answer questions in as much detail as possible for your customers.