Changes and Returns

We would love for you to be 100% happy with your purchase, so if you’re not, please let us know.

Order Changes

After you have placed your order, there will be a 24-hour window within which you can contact us to make a change (address, different image, etc.) but beyond that timeframe, no changes can be made.

We cannot make any cancellations, address changes or any other alteration to orders after your order has reached the production stage. This is due to the nature of creating customized products on-demand.

Returns

Any print that arrives damaged or with a defect, will be replaced at no charge to you, and there's no need to ship back the damaged print.

If your print arrives with a defect (bad printing, etc.) or was damaged during the shipping process, please let us know within 3 days of delivery. We will also require photos/videos of the damage for insurance purposes. Please send photo verification of the damaged item to sales@yuriajones.com.

FAQs

Here are a few questions from our official Frequently Asked Questions list that pertain specifically to Returns. If you still need more help, visit the full list or shoot us an email below.

My print arrived damaged or incorrect. What do I do?

While we hope this never happens, we know that it may. If the product has been damaged in shipping, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped.

This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.

We’ll gladly send a replacement at no cost to you.

Please send us photo verification (close-up and full view) of the damaged or incorrect prints to sales@yuriajones.com.

I've changed my mind; can I get a refund?

We want you to be happy with your purchase, so if you’re not, let us know. Please contact us within 3 days of delivery if there are any problems with your order.

Our prints are made-to-order, so we do not accept returns or offer a refund for a change of mind.

If the product is damaged in the mail, please send us photo verification of the damaged prints to sales@yuriajones.com, and we will gladly send a replacement at no cost to you.

What happens if a package wasn't delivered to me, but the tracking info says that it was?

There may be cases where the delivery was made, but the package was left in an unexpected location at the recipient's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

Please ensure your shipping address is entered correctly. If the parcel was marked as delivered by the carrier, but the recipient has yet to receive it due to incorrect address, we can't cover the cost of reshipping or refunding the order.